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The following shall be the cancellation policy for all bookings/reservations made for rooms and/or facilities at Germanus Madurai, Germanus Kodaikanal, and any other Germanus property. Please note that the cancellation policy shall be applicable for all bookings/reservations, regardless of whether the booking/reservation was made on the portal www.germanushotels.com, through intermediary websites / portals, or through other intermediaries such as booking agents.

Bookings :

All bookings/reservations shall be held until 17:00 of the date of booking/reservation, following which the booking/reservation shall be deemed to have been abandoned, and the room/facility in question shall be released, provided no email communication has been received by Germanus requesting delayed Check-In.
No refunds, or requests for refunds shall be issued for released rooms/facilities.

Cancellations before 20 days of date of booking :

In the event a request for cancellation is received by Germanus earlier than 20 (Twenty) days prior to the date of booking / reservation in question, a full refund shall be issued, subject to deduction of processing charges, if any.
Please note that refunds shall be processed in 2-3 business days and may be made through the payment mechanism used to make the booking, or any other means deemed desirable by Germanus.

Cancellations before 10 days of date of booking:

In the event a request for cancellation is received by Germanus between 20 (Twenty) and 10 (Ten) days prior to the date of booking / reservation in question, 50% (Fifty percent) of the charges paid shall be refunded, subject to deduction of processing charges, if any.
Please note that refunds shall be processed in 2-3 business days and may be made through the payment mechanism used to make the booking, or any other means deemed desirable by Germanus.

Cancellations within 10 days of date of booking:

Requests for cancellations received 10 (Ten) days prior to the date of booking or thereafter shall not be entertained, and no refunds shall be issued.

Early Check-Outs:

Early check-outs shall be at the discretion of Germanus, and no refunds shall be issued for early check-outs. .