Frequently asked questions

If you wish to cancel a part of your reservation, please contact our reservation team at

Cancellation Policy:
a. If cancellation is done 7 days before the day of arrival – 100% refund
b. If cancellation is done 03 days before the day of arrival – 25% retention charges is applicable.
c .If cancellation is done 02 days before the day of arrival – 35% retention charges is applicable
d. If cancellation is done 24 hrs before the day of arrival – 60% retention charges are applicable.
e. If the cancellation is done on the day of arrival, NO REFUND will be given. 100% retention charges applicable.

Wifi is available free of charge in all rooms as well as in public areas.

Yes, Germanus Springs has rooms for the People of determination with appropriate accessible equipment.

Yes, we do allow DJs and moderately loud music in the premises, on special occasions or on request but the night curfew is restricted to 10:30 PM.

We get strong mobile signals of most operators. However, it is important to note that due to the remote location, weather changes, and hilly terrain, signal strength can vary from time to time.

Devil’s Kitchen, Pillar Rocks, Kodai Lake, and Coaker’s walk are a few interesting places in Kodaikanal.

Standard check-in is at 10:00 AM and check-out is at 2:00 PM. Early check-ins and late check-outs are possible but are chargeable and subject to availability.

Roads from all the different entry points to the resort are in good condition. There is likely to be seasonal wear and tear especially during the rainy season. We recommend an SUV vehicle for a comfortable journey.

We accept all the major credit/debit cards, various UPIs including Gpay and Paytm. Etc

We suggest a minimum of 2 nights’ stay to experience the resort. However, Germanus springs is meant for relaxation and rejuvenation. To experience it all at a peaceful pace, 3 nights or more may be best.

We have partnered with Livigro healthcare to provide online consultation through telephone for guest seeking medical

We have fenced car parking space. Drivers will be provided complimentary dormitory accommodation as per availability. Food will be provided at our staff cafeteria at nominal charges.

Kodaikanal can be visited any time of year

Pets are not allowed in the resort